My career as a lawyer in litigation and conflict resolution has given me a unique and highly specialised set of skills for investigations, conflict resolution and coaching. I have spent many years honing the very skills which are at the core of these areas.
Engagement is at the heart of investigations and conflict resolution. I quickly and genuinely connect with people which enables me to conduct in-depth and less stressful investigations and resolution processes. I am an empathetic listener who builds confidence through support, rapport and respect, and through investing effort in explaining process. This gives a sense of empowerment and assures that everyone feels heard and is more willing to be open and provide information. I am assertive when the situation calls for it, assuring all evidence is gathered in a professional manner and the process is controlled to ensure procedural fairness.
I am conscious of the psychological wellbeing of all involved in an investigation and conflict. My work is conducted in a manner which is respectful and thoughtful of each individual involved. I am aware of how stressful investigations and conflicts can be and do my upmost to assure that everyone is given a safe environment where they feel they can share their story. This allows for a free flowing exchange of information, reducing any resistance to communicate all facets of the issue. My care for the parties involved extends beyond the case which in turn can improve morale issues and minimise stress. I keep in mind the mental health of the individual and the morale of the workplace.
I am firm in my obligations as a lawyer. I allow no bias to interrupt my conclusions and I allow no one to damage the integrity of my investigations. I run a tight ship in terms of adhering to principles of natural justice and procedural fairness, and complying with rules.
I have been involved in some of the most complex litigation cases for some of the biggest companies in the country. I have spent many years in court understanding and developing highly specialised skills to successfully obtain information, especially from a reluctant or combative witness. I have learned that finely tuned interview/examination skills are generally far more effective than a combative approach. I have been involved in countless complex court disputes over the finer detail of evidentiary issues and laws. And I am particularly known for my analytical skills and my ability to clearly spot and hone in on the specific key issues and evidence in a case, whilst also seeing the big picture. These are skills which have been refined through many many years of complex litigation and dispute resolution. And they are the very skills that are at the heart of investigations, conflict resolution, coaching and training.
Conducting independent and thorough investigations within the workplace.
Investigations involve an in depth examination and analysis. Whilst information is being gathered, particular sensitivity is given to the psychological wellbeing of the staff involved in the investigation, assuring minimal disturbance to morale and the workplace. The outcome is then delivered to the decision makers of the organisation, presenting a clear explanation of the findings, enabling the business to move forward with clarity and confidence.
I have a unique skill set for investigations having worked for over 20 years a litigator dealing with some of the most bitter and messy disputes.
Areas of expertise: child protection, bullying, sexual harassment, discrimination, fraud, corruption and other misconduct.
Bringing relief to workplace conflict through empathetic and professional resolution, support and interpersonal growth.
I have 25+ years of extensive complex conflict resolution experience. I believe in the importance of empowering each person involved in a dispute. I ensure each person has a voice and is truly heard, whilst also ensuring they really listen and understand other perspectives. In separate sessions with each participant, I engage, gain trust, empower, listen, challenge and guide. I explore the inevitable psychological issues at play. I discover, analyse and hone in on the real issues at the crux of a dispute (moving aside the fluff and distractions). And through this process it becomes patently clear what the real problem is and how to fix it.
Coaching supports those who have been involved in a conflict, or the subject of complaints (such as bullying), or simply those looking to improve skills, confidence, morale and productivity for themselves and their team. I address issues and behaviours present in the lead up to and during conflict or complaint, with a focus on understanding the perspectives and interpretations all involved. It is intended to be a positive experience, imparting greater skills and awareness of both their own ways of interpersonal communication and those of others. The coaching gives psychological understanding and insight to help those involved move forward in a constructive and empowered manner.
Staff become skilled to be better equipped with workplace issues.
The conflict resolution and coaching are both future focused solutions, minimising repeat behaviours or conflicts and maximising workplace relations, morale and productivity.
Cultural reviews can provide greater insight, and an avenue to resolve, existing disputes or harmful culture. They can also provide a preemptive strategy in managing potential future conflicts as well as providing an overview of the general cultural health of a workplace.
The review process analyses various elements of the workplace, looking at both positives and negatives, to provide an effective way in which procedures, performance and behaviours can be improved, or changes need to occur. Reviews enable staff to provide information in a safe and non confrontational environment, allowing them the comfort to voice any points of concern. Reviews can include facilitated discussions between staff and amongst teams, as well as the provision of information to us with the protection of anonymity. Observations are then assessed to find ways to improve the workplace resulting in staff feeling proactive and empowered.
Cultural reviews can be engaged for specific issues providing information, assistance and support to staff and management to implement improved practices. Reviews are encouraged to prevent issues escalating into formal complaints, resignations or legal claims.
For an overall audit of general organisational health, cultural reviews assess systems of communication, underlying dysfunctions or tensions, morale and any points of concern.
Providing comprehensive procedural reviews and tactical training for implementation of efficient systems when dealing with workplace conflict, investigations, reporting and compliance.
Procedural reviews assess the techniques and systems implemented by organisations when dealing with conflicts, internal investigations and the Reportable Conduct Scheme.
Training sessions are delivered to improve processes, knowledge and outcomes.
Various topics are covered under the umbrella of investigations, including interview skills, collecting and managing evidence, report writing and procedural fairness.
Training is also applied to risk management, conflict resolution and in particular, the systems and compliance of the Reportable Conduct Scheme, including recognising red flags, when to report and obligations surrounding reporting.
Other legal areas of training include media law, consumer law and defamation.
I have known Sally Scott for several years. Sally provided commercial legal and investigative advice to our national business. In addition to bringing her commercial litigation, HR and process knowledge to assignments, she brought exceptional business acumen. She was always professional, collaborative and genuinely concerned for all parties involved. Her involvement gave the investigative process the credibility that was so critical. Importantly, it was a pleasure to work with her and I could not have been more pleased with the work she performed.
- Former Head of Legal, Risk and Regulatory Affairs, Caltex Australia
Sally and Peta provide a professional and most competent service. From the outset, they make you feel comfortable and quickly instil confidence in their capacity to support with workplace relations. They are approachable, respectful, able to answer questions in lay terms and are always prompt in responding to queries and concerns. Throughout the process of an investigation it was very apparent that the dignity of the individual was paramount. The final report was comprehensive and completed to the highest standard. Quite simply, they alleviate any stress one might have with a workplace issue. Their fees are most reasonable. I would not hesitate to avail myself of their services when the need arises.
- Principal, St. Mary MacKillop Primary School.
I am very pleased to commend Sally and her work to those wanting a reliable and knowledgeable professional to support their organisation. Sally worked with us at a time when we needed insight and discernment, and she was able to provide that strongly for us. She also worked respectfully and confidentially with a range of employees across our organisation, building confidence in those with whom she engaged
- School Principal
Sally is a very clear thinker and has a strong ability to evaluate evidence and explain outcomes in a simple and manageable way. Sally is extremely reliable to get to the bottom of tricky matters and can use her wealth of experience to interview witnesses and help with practical outcomes.
I found working with Sally to be an absolute pleasure. She is able to take the pressure off me and run with a matter in a timely, efficient and solutions driven manner. Her legal background assists in this. I would highly recommend her to any organisation in need of an investigation, mediation or training.